Exceptional customer experience (CX) solutions provider, Talisma Corporation, announced its partnership with Abu Dhabi Commercial Bank (ADCB), UAE to develop a robust, artificial intelligence (AI)-powered WhatsApp chatbot aimed at creating an optimal customer experience and maximizing digital efficiency.

Raj Mruthyunjayappa, MD – Talisma Corporation, said, “The demand for AI-powered solutions is all set to grow exponentially within the next few years. With the customers today pushing the brands to resolve their issues in real-time, it is significant that enterprises integrate AI solutions into their business functions. This offering is a significant initiative in our relentless efforts to deliver a unique platform to automate customer experience, enabling brands to meet the needs of rapidly changing customer expectations and staying one step ahead of their peers.”

Customers and potential customers can both learn about ADCB’s offerings and products via the WhatsApp channel. A Virtual Assistant (Chatbot) provided by Talisma to the bank’s customers over WhatsApp has enabled it to provide an exceptional user experience.

Customers can receive real-time answers in both English and Arabic via WhatsApp’s 24/7 virtual assistant service, where all messages are protected with end-to-end encryption. By leveraging analytics from past conversations, Talisma’s WhatsApp chatbots enable the bank to understand the specific requirements of every single customer, allowing it to make customized recommendations that convert prospective customers into loyal ones. Nowadays, customers are used to interacting in conversation-based chats via WhatsApp, which allows them to communicate about their preferences, opinions, feelings, and inclinations.