Talkdesk, a leading provider of cloud contact centres for businesses that prioritize their customers, recently unveiled Talkdesk Automation Designer and Talkdesk Workspace Designer, the newest additions to the Talkdesk Builder suite of low-code and no-code customization tools that let businesses quickly design and alter their ideal contact centres.
Companies may find it challenging to keep up with and nearly impossible to overtake competitors in the race to provide ever-better customer experiences due to increased customer expectations, rising software development costs, a talent shortage, and an unpredictable macro environment (CX). Talkdesk has transformed the conventional contact centre development process, enabling organizations to make the most of their current resources and assisting businesses in overcoming the odds. Contact centre teams can quickly adapt to changing business needs with clicks, not code, by utilizing Builder\’s cutting-edge portfolio of no-code and low-code tools.
Charanya Kannan, chief product, engineering, and customer officer at Talkdesk, commented, “Most organizations want to prioritize CX innovation and recognize the need to transform their contact centers, but they’re encountering hurdles. Through our Builder portfolio and new tools like Automation Designer and Workspace Designer, Talkdesk is creating smarter ways for them to eliminate the barriers to contact center customization and bypass expensive, lengthy development cycles. Now they can achieve their CX goals faster, while also outpacing the competition.”
Workspace Designer, Automation Designer, and Talkdesk Connections are all Builder tools that offer businesses a variety of low-code or no-code options for creating custom reports, omnichannel flows, and third-party integrations.
