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Telia Company and Celonis Collaborates to Accelerate Digital Transformation For Better Customer Experiences

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Celonis, a global leader in execution management and the inventor of process mining, announced that it will collaborate with Telia Company, a leading Nordic and Baltic digital communications company, to speed up simplification, digitization, and automation. Telia and other service providers are more important than ever in connecting people and businesses to the rest of the world.

Dr. Rainer Deutschmann, Group Chief Operating Officer at Telia Company, commented, “Process simplification, digitization, automation, and analytical augmentation are key to a lean and agile Telia. We have laid a solid foundation in the first year of our transformation, delivering on our top and bottom-line targets and engaging our talent for a continuous improvement of customer experience. Celonis’ will provide us with full visibility and a data-driven execution approach in our drive towards process excellence as a key enabler. Our strategic and transformative partnership enables us to identify and fix pain points for our customers and operations. We are building out our capability to continuously design, deploy, execute and monitor processes and intelligent automation – leading to harmonized processes and simpler customer journeys, with reduced error rate, freed uptime, and faster innovations, at lower costs.”

Telia uses the Celonis Execution Management System (EMS) to gain visibility and transparency into process variants that have an impact on efficiency, with the goal of driving innovation, becoming more agile, simplifying operations, and improving customer experience. Telia is undergoing one of the industry’s most ambitious digital transformations, with the simplification, automation, and analytically driven augmentation of its customer and internal processes being a top priority.

Telia also collaborates with Celonis to establish the Telia Center of Process Excellence (CoPE), which will apply the increased visibility and efficiency to a wider range of use cases. Telia CoPE brings together practical process excellence and automation expertise, professional services, and value advisory, a dedicated product engineering team, and a dedicated support team in one package.

Both companies are spearheading innovations in analytics and automation by working together on a common roadmap. Celonis will be able to pioneer new use cases in the telco, media, and ICT services domain and create value-adding digital solutions as a result of this partnership, thanks to insights from the Telia CoPE.

Bastian Nominacher, co-founder and co-CEO of Celonis, said, “We’re thrilled to be contributing to Telia achieving the goals within its impressive transformation. Telia’s digital reinvention shows that business process optimization and intelligent execution are indispensable levers of transformation. We’re immensely proud of the joint work we are doing together to simplify Telia’s operations and processes, and help it evolve into a faster, more digital, and agile company. We will work with Telia on joint roadmap development and leverage best-in-class technology from our digital ecosystem. Together we will create something truly aspirational – transforming a leading regional Telco to a data-driven organization, leveraging automation, machine learning, and analytics. We’re excited to see even more of Telia’s operational, customer, and sustainability breakthroughs in the future.”


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