In an announcement, Thought Industries, a leading provider of customer learning management (CLM), announced a strategic partnership with SearchUnify, a leading provider of enterprise search and AI-based apps to accelerate the learning experience with enhanced personalization and findability.
Barry Kelly, the CEO, Thought Industries, said, “We see unified search as a powerful way for our customers to provide self-serve answers to important questions across a range of platforms, all in one place. Any time we can improve access to learning information in the customer journey, we’re all in. And this partnership with SearchUnify represents an important way to do that.”
The Customer Learning Platform from Thought Industries is designed for organizations that need to train extended enterprise learners, such as customers, partners, and professionals, in a quick and easy manner. A cloud-based solution like this one provides all the tools needed to build, launch, and scale successful online learning initiatives.
Vishal Sharma, CTO, SearchUnify, said, “Businesses are investing in making their learning content available to their customers, employees, and partners via self-help training programs to help train and upskill them. SearchUnify and Thought Industry together will enable enterprises to deliver a hyper-personalized self-service learning experience.”
Using SearchUnify, customers, employees, and partners can easily find relevant content. Integrated into it is a cognitive platform that combines multiple sources – such as communities, websites, and collaboration tools – and makes relevant content quickly and easily discoverable, based on context, user profile, and history, while integrating the relevant content across disparate sources.
SearchUnify and Thought Industries will work together to drive the business of learning forward. Through this partnership, enterprises will be able to provide their customers and remote employees with on-demand and hyper-personalized training content.