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To Enhance Customer Experience, TCS Joins Converge ICT Solutions

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Tata Consultancy Services (TCS) and a large high-speed fiber broadband provider, Converge ICT Solutions Inc. of the Philippines, have collaborated to improve customer service to the latter’s fast-growing subscriber base.

Dennis Anthony Uy, CEO, and Co-founder of Converge ICT Solutions, Inc., said, “Converge is implementing our growth strategy within our existing service areas and into new provinces such as those in Visayas and Mindanao. As we embark on this expansion, we cannot sacrifice what matters to us most – our customers. We must ensure that our operations and internal processes can scale to address future growth so that our customers continue to experience better. We see TCS as the right partner in achieving this goal as they can provide the best-in-class platform and experience in localized deployments, end-to-end capabilities, and a single point of accountability.”

As part of its expansion strategy, Converge is adding fiber networks across the country to meet pent-up demand for world-class broadband. To support new and enhanced digital offerings to its customers, Converge has entered into a major business transformation process in partnership with TCS. Converge will reinvent the customer journey with simplified processes and hyper-personalization based on the lifetime value of customers by implementing TCS HOBS, a plug-and-play digital business platform for subscriptions, devices, and data management. 

Shiju Varghese, Country Head, TCS Philippines, said, “We will use our deep domain knowledge, expertise in digital technologies, and investments in innovation and intellectual property to help Converge accelerate their transformation journey and achieve their aspiration to be a world-class ICT provider that empowers people, businesses, and the nation. Our digital business platform will speed up deployment, improve user adoption, enhance customer experience and provide a competitive edge.”

Converge’s a transformational solution provided by TCS will enable it to reduce complexity in operations, enhance customer and employee experiences, fuel product innovation, improve service delivery, and support its growth plans.

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