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Toku Introduces a Contact Centre Platform to Provide Improved Omnichannel Customer Experiences

Customer Experience (CX), Customer Service, Customer Engagement, Customer Experience Management (CEM), Customer Relationship Management (CRM), Customer Communication Management (CCM), Customer Data Platform (CDP), Customer Journey Mapping (CJM), Customer Journey, Loyalty Technology, Personalization Engines, Voice of Customer Platforms, Digital Transformation, Customer Experience News, CX News
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Toku, a cloud communications company, has launched its contact centre platform which offers a robust and scalable omnichannel cloud-based solution that assists organizations in the Asia Pacific (APAC) in digitalizing, automating, and scaling their contact centre operations to deliver better and more seamless customer experiences.

Thomas Laboulle, Founder and CEO of Toku said, “The demand for bespoke contact centre solutions is expected to grow dramatically across APAC, as fast-growing companies in the region look for ways to enhance their customers’ journeys and deliver better online experiences. With this in mind, we have designed our platform to accommodate the needs of enterprise businesses like foodpanda that require flexibility and scalability to help them achieve their business objectives. As their cloud communications partner, we strive to make it easier for our clients to focus on what’s most important to them – creating engaged and happy customers to sustain business growth.”

With Toku Contact Centre, agents can deliver a seamless customer experience across multiple channels using a cloud-based communication platform with Communication APIs. Further, they can access customer insights and operate securely from anywhere, ensuring efficient and effective customer service. As far as connectivity is concerned, Toku clients can access virtual numbers in over 120 locations all over the world, as well as PSTN (Public Switch Telephone Network) replacement in 17 APAC countries.

Toku’s on-the-ground expertise, along with the size and reach of its technology partners, allows Toku to provide end-to-end solutions that help companies engage their customers and grow their business. Toku Contact Centre is an ideal solution for companies looking to expand into APAC markets without worrying about voice quality, latency, or scalability problems.

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