TruVideo, a leader in video, texting, and customer engagement brings a new communication channel for nationwide automation dealers by joining hands with an artificial intelligence (AI)-based customer data platform and engagement platform, Outsell. Enabling dealers to communicate with their consumers in form of text, and enables quicker, simpler, and more efficient sales and service information and appointments help in revolutionizing the customer engagement for automotive dealers.
“The Outsell–TruVideo partnership is powerful because combines the expertise of two market leaders. When we combine our customer engagement platform with the text and video solutions from TruVideo, we reach more people and deliver incremental sales and service volume in a way consumers increasingly prefer,” stated, Mike Wethington, Founder, and CEO of Outsell.
Robust and timely messages are provided through TruVideo’s smart lines through this partnership when the dealers of Outsell receive impactful deals. Videos can be shared, words and phrases used in the text can be analyzed, and can quickly respond to customers using TruVideo’s smart lines. Outsell AI also develops new datasets based on customer behavior which enables the organizations to identify customer intent.
Joe Shaker, Founder of TruVideo, commented, “Outsell’s expertise with dealership first-party data and analytics and TruVideo’s laser focus on engaging and reaching customers on their terms through messaging is a solid combination. Texting is no longer enough. You need to be able to deliver multiple experiences through smart lines and analyze the customer engagement that comes from that conversational commerce.”
Outsell A.I. evaluates dealerships’ first-party data by lifecycle phases and interests, suggesting targeted text message outreach possibilities via TruVideo, as part of the partnership. If client’s express interest, dealers may have one-on-one interactions with them and advance them down the sales or service funnel. Lease-end, positive equity, buyer identification, service-due reminders, and other features are available for full-lifecycle outreach, with choices for both sales and service campaigns.
Communication via text message enhances dealership experiences by delivering intended service loyalty. The highest Net Promoter Score of consumer engagement can be earned using text messaging and also delivers better customer satisfaction. The dealers can reach to their customers better using text messages and the majority of the sales and service transactions are attributed to text messaging.
The Outsell with TruVideo will provide their users an option to reach more customers on their channel by providing the best solution.