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Typeform and Square Collaborate to Enable Personalized Interactions for Businesses

Customer Experience (CX), Customer Service, Customer Engagement, Customer Experience Management (CEM), Customer Relationship Management (CRM), Customer Communication Management (CCM), Customer Data Platform (CDP), Customer Journey Mapping (CJM), Customer Journey, Loyalty Technology, Personalization Engines, Voice of Customer Platforms, Digital Transformation, Customer Experience News, CX News
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Conversational interaction platform, Typeform aids sellers to reach, acquire and provide better customer engagement experiences by partnering with Square. Sellers can use conversational experiences that help in generating more leads, affinity, and loyalty by leveraging Typeform solutions in their workflow by enhancing the Online sites of Square.

Irana Wasti, Chief Product Officer at Typeform stated, “Now more than ever, businesses need to interact with their customers online in a way that is helpful, human, and scalable. Thanks to Typeform’s seamless integration with Square Online, sellers can offer unique, personalized engagement at scale powered by world-class design and technology, without needing programming skills or massive support teams.”

Square App Marketplace will be provided with a quiz-based product recommendation tool designed by Typeform for Square Online. Highly personalized product recommendations can be provided by Square Online to their customers using quizzes that enable them to understand loyalty using interactive design and conversational AI, without using any code.

Square sellers can combine in-store and online sales using Square Online’s e-commerce service. By importing inventories from Square Dashboards, vendors can quickly set up Square Online sites. Sellers that utilize Typeform to improve their online interactions are able to give more personal, consultative experiences on their digital channels, ensuring that customers sense a human connection to their company at every step of the e-commerce journey.

Square sellers will be able to embed Typeforms in their Square sites, create new leads in their Square CRM from Typeform responses, create product recommendation quizzes for their customers, use Typeform as an ordering interface for online and offline transactions through its point-of-sale integration, and reward customers with loyalty points for answering Typeforms using the Typeform app.

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