USU Knowledge Management has established a relationship with Voxai Solutions, which will provide access to a mature, AI-powered Knowledge Management solution as well as unequalled Genesys experience.

This exciting new partnership leverages the best Genesys implementation and CX consulting services on the market with all the CX and EX benefits that purpose-built Knowledge Management brings, giving Voxai customers a more comprehensive solution set. Mel Passarelli, President and CEO of USU Solutions, Inc.

Service firms may use USU’s knowledge management system to deliver timely, accurate, consistent, customised cross-channel assistance while increasing productivity and lowering costs. USU Knowledge Management is purpose-built for service use-cases, allowing contact Centres to surpass customer expectations while also adding operational and strategic value to the firm. This allows businesses to create better staff engagement and client experiences.

Voxai is excited to partner with USU to offer an industry-leading knowledge management system to our customers. With rising labour costs across the country, our customers are seeking solutions that will enable their workforce to be more efficient and effective. The USU partnership will give us the opportunity to help our customers provide a truly exceptional customer experience, “said Sunil Rudraraju, CEO of Voxai Solutions.

Partnerships are a key part of USU’s strategy to bring modern knowledge management to the U.S. market, and we’re thrilled to be partnering with Voxai Solutions to help Genesys users experience the full benefits of mature KM, purpose-built for customer service, “said Chris Rall, Director of Sales for North America. “Our KM platform will help users harmonise support across all channels and handle increased volume with the same or fewer staff.