Verizon Communications Inc. has announced the launch of its new VCC Digital Solutions, aimed at improving customer experience interactions for its customers. The new solutions, which include a range of digital tools and technologies, are designed to make it easier for customers to connect with Verizon and get the help they need quickly and efficiently.
One of the key features of VCC Digital Solutions is the new virtual assistant, which uses cutting-edge artificial intelligence technology to understand customer inquiries and provide personalized and accurate responses. The virtual assistant can also handle a wide range of tasks, such as account management and troubleshooting, making it easier for customers to get the help they need without having to wait on hold or navigate through complicated menus.
In addition to the virtual assistant, VCC Digital Solutions also include a new chatbot that can assist customers with common questions and issues, as well as a self-service portal that allows customers to manage their account and view their bill. The portal also includes a knowledge base with helpful articles and FAQs to assist customers with common issues.
Verizon has also announced the launch of a new mobile app that allows customers to access their account information, pay their bills, and troubleshoot issues on the go. The app also includes features such as push notifications for account updates and usage alerts, making it easier for customers to stay on top of their account status and usage.
The VCC Digital Solutions have been designed with the customer in mind, offering a more personalized and efficient experience. Verizon\’s goal is to make it easier for customers to connect with the company and get the help they need, without having to wait on hold or navigate through complicated menus.
Debika Bhattacharya, Chief Product Officer, Verizon Business, stated, “In the past few years, the contact center has undergone a digital transformation, which is prompting the end-to-end customer journey to evolve in kind. With more customers turning to digital channels outside of the contact center to kickstart their issue resolution, companies need a holistic strategy for managing customer entry points. The Verizon Virtual Contact Center anticipates and addresses those digital-first interactions, allowing organizations to deliver improved, personalized customer experiences.”
Overall, Verizon\’s new VCC Digital Solutions are a welcome addition to their customer service offerings and are expected to greatly improve the overall customer experience. With the use of cutting-edge technology, the new virtual assistant and chatbot, as well as the self-service portal and mobile app, customers will be able to get the help they need quickly and easily, without having to wait on hold or navigate through complicated menus.