Voxco, an actionable insights platform, announced that Voxco Intelligence, a no-code data analytics platform, will be added to their existing survey research platform. A growing number of organizations realize the importance of using digital platforms to better serve their customers in the wake of the pandemic, which has changed the way Voxco does business.
Sumit Aneja, the CEO, of Voxco, said, “Most organizations struggle with implementing customer-centric solutions due to the poor quality of data they have. Often, they also lack the technical expertise that’s required to make sense of their data. Voxco Intelligence, with its AI & ML capabilities, helps them unlock their true growth potential by unifying & analyzing huge volumes of siloed data, developing actionable intelligence, and enabling business transformations.”
Voxco Intelligence (previously Actify by Voxco) is now available to companies across the globe after serving several major players in the retail, automotive, and finance industries. Through no-code data analytics, predictive analytics, AI, and machine learning, Voxco Intelligence will help businesses unlock customer data’s potential. Using Voxco Intelligence, businesses can uncover hidden insights, comprehend customers more quickly, and make better decisions.
A global panel aggregation platform, Voxco Audience, will be integrated into Voxco Research’s omnichannel survey offerings. When coupled with Voxco Research, Voxco Intelligence is the perfect solution for enterprises seeking feedback, measuring sentiment, uncovering insights, and taking action on those insights. Through it, organizations can enhance experiences, foster loyalty, and maximize customer lifetime value.
Transform experiences and survey research with Voxco Intelligence’s core capabilities:
One source of truth
Collect customer data from a variety of data sources and interactive channels, filter out fraud, and integrate and standardize it to gain a full 360-degree view of your company’s customers.
A Predictive Insight
Understanding customer needs, measuring emotion, predicting next behavior, and forecasting business metrics in real-time with omnichannel customer data
The Application of Advanced Analytics
To understand customer behavior and sentiment, analyze the underlying satisfaction drivers using text analytics.
Actions in real-time
With the combination of artificial intelligence (AI) and machine learning (ML) to make real-time recommendations to appropriate teams on high-value actions.