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WestStar Acquire nCino to Improve Customer Experience

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nCino, Inc. announced that $2.5 billion-asset WestStar Bank has adopted its Bank Operating System® to enhance customer experience (CX). nCino offers WestStar an extensive and highly configurable Commercial Banking Solution for company employees and clients. nCino’s cloud-based digital platform was implemented by WestStar in a matter of months with the help of Enforce Consulting.

Raymond Baer, Chief Commercial Banking Officer at WestStar, said, “As a leader in our region for commercial banking, we needed a top of the line, best in class solution that we knew could grow with us and keep up with the pace of change in the industry. nCino has supplied us with efficient, relevant business processes that have supported growth and adaptability to enhance our employee and client experience, and better serve our communities. We’re thrilled to have partnered with nCino and look forward to future integrations across the platform.”

WestStar’s customers will benefit from an end-to-end platform that combines customer relationship management capabilities with onboarding, loan origination, and workflow reporting capabilities through the nCino Bank Operating System, which is empowering more than 330 employees with true insights into the bank. As a result of WestStar’s realization that nCino’s Retail Banking Solution with Enforce can convert disconnected systems into efficiencies, improve customer service, and streamline the customer journey, nCino’s Retail Banking Solution will be implemented.

Will Cameron, SVP of Community and Regional Banking at nCino, said, “It’s important to us to offer the right combination of high-touch personalized banking expertise and high-tech capabilities. Clients continue to demand their financial institutions become more innovative and digital-savvy to meet their ever-changing needs. We look forward to our continued work with WestStar to help them achieve the scale and agility they need to stay ahead of the competition in the region.”

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