A leading Conversational CX Automation Platform, yellow.ai, announced the release of Voice Virtual Assistants bots to its Customer Experience (CX) platform. Through these new Voice AI features, yellow.ai will expand its chat automation channels for websites, WhatsApp, Facebook, Instagram, and many more.
Raghu Ravinutala, CEO and Co-Founder of yellow.ai, “Conversational interfaces are changing how we relate to brands, and voice is playing a key role in enabling smarter brand-to-consumer interactions. Today, growth and success in every business are highly indexed to creating personalized and differentiated customer experiences. At yellow.ai, we are dedicated to enabling human-like, engaging conversations with our conversational customer experience platform, which empowers enterprises to deliver CX with the ultimate balance between their human + AI capabilities.”
Global companies are now counting on yellow.ai for enterprise-grade chat and voice bots to deliver highly differentiated and elevated customer experience for sales, marketing, and commerce support. yellow.ai’s customer experience automation platform is a natural evolution toward realizing a vision for ‘Total Customer Experience Automation.’
The human-like voice AI bots from yellow.ai can understand sentiments, intention, and past behavior and according to that, it can also modify its pitch, tone, excitement and more, to suit customer sentiment and intent. The company’s bots can natively have conversation naturally in more than a hundred languages across text and voice, for example, English, French, German, Arabic, Hindi, Chinese, Russian, and so many.
The company, yellow.ai is focusing on democratizing AI by offering no-code/low-code bot building, omnichannel virtual assistants, and ticketing automation to bring AI to the benefit of business leaders and developers alike. The addition of yellow.ai’s Voice AI virtual assistants will identify the rising needs of businesses and CX interactions. It will also bring Total Customer Experience (CX) automation under one umbrella across engagement, marketing, sales, support, and commerce.